Support

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If you are using J:COM Mobile, please contact J:COM Support.

For business partnership and PR inquiries, please contact us via email through Business > Business Partnership on our website.

For MIVE Casema retailer information, visit Business > Product Lineup > Mobile Device on our website. For FAQs, please visit Support > FAQs.

Repair Service

This is the repair service submission page.

01 User Information
* Required Fields
Full Name *
Name (Furigana) *
Phone Number *
Email *
Address *
02 Product Information
* Required Fields
Model Name *
Product Color *
Purchase Date
Place of Purchase
Defect / Symptom *
Attach Files

Files up to 10MB can be attached.

Accepted formats: jpg, gif, psd, png, tif, zip, docx, xlsx, pptx, pdf.

CAPTCHA *
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We collect personal information for after-sales service purposes.

  • Purpose: After-sales service, product delivery, service provision
  • Retention Period: 3 years (Act on Consumer Protection in Electronic Commerce)

For full details, please read the complete policy.

Privacy Policy

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I acknowledge that during after-sales service, data stored on the device (photos, videos, apps, contacts, messages, ringtones, alarms, etc.) may be changed, lost, or reset, and agree not to hold ALT or its service centers liable for such occurrences.

Repair Policy

Repair Service

ALT Japan Support Center

050–5527-9627

Phone Hours: Weekdays 9:00–18:00

(Excluding weekends, public holidays, and year-end/new year holidays)

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Privacy Policy